Nursing home quality profiles

Written By Lindsay Heckler, Esq., MPH

About Our Nursing Home Profiles
Our goal in creating these Nursing Home Profiles is to help improve the quality of care in Western New York nursing homes by:

  1. Providing clear, unbiased information about local facilities and their ownership, and

  2. Highlighting the urgent need for reform within the nursing home industry.

By using the information in these profiles, we hope that residents, families, and community members will gain a deeper understanding of how nursing homes operate, learn how to identify high-performing facilities, and take informed action to advocate for better care.

We invite you to explore the reports below and share them with anyone in your life who may be considering a local nursing home.

Comprehensive @ Williamsville

Emerald North

Emerald South

Lindsay Heckler, Esq., MPH

Lindsay Heckler is the Policy Director at Center for Elder Law & Justice, where she manages the agency’s response to nursing home and long-term care policies and regulations; as well as other issues that impact older adults and vulnerable populations. She is the legal liaison for the partnership between the Center for Elder Law & Justice and People Inc.’s NYS Region 15 Long Term Care Ombudsman Program, and is a certified ombudsman. In her roles as legal liaison and ombudsman, Ms. Heckler is an advocate and resource for information pertaining to long term care issues for residents in nursing homes, adult homes, and their families. Lindsay was previously Associate Compliance Counsel for a Medicare Compliance Company, assisting clients in navigating the CMS system, policy initiatives and appeals procedures. Lindsay graduated from the University of Rochester in 2007, University at Buffalo School of Law in 2010, and the University at Buffalo School of Public Health & Health Professions in 2011.

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