Intake specialist

Posted: May 2025

To Apply: Send cover letter and resume to Rachel Haseley, CHRO, Rhaseley@elderjusticeny.org   

Location: Center for Elder Law & Justice - 438 Main Street, Buffalo, NY 14202

Salary Range: Salary starting at $50,000 annually

CELJ is an affirmative action/equal opportunity employer and welcomes all to apply, including veterans and individuals with disabilities. Employer recruits without regard to sex, race, sexual orientation, or gender identity, and any such candidates are strongly encouraged to apply.

About CELJ: 

Center for Elder Law & Justice (CELJ) civil legal services organization fighting for justice, primarily for low-income older adults, in 10 counties in Western New York.  Our attorneys stop illegal evictions, save clients homes from foreclosure, put a stop to elder domestic violence, fight for public benefits, work with our local immigrant & refugee populations, and represent grandparents and other kinship care relatives in custody and neglect petitions in family court.  We also advocate for systems-wide policy changes, commenting frequently on changes to regulations and working with local elected leaders on legislation that will impact the poor and vulnerable older adults in our area.  We believe that independence and dignity are the hallmarks of justice.

Job Description:

Join The Center for Elder Law & Justice (CELJ) and become part of an energetic team of advocates that provides a wide-range of legal services. CELJ is looking to fill a full time Intake Specialist to work out of our Buffalo location.

Essential Functions:

  • Maintain call log, answer multi-line phone system and manage general office voicemail

  • Screen callers for intake while following intake guidelines

  • Responsible for Surrogates Court intake

  • Make appropriate referrals to other agencies

  • Maintain and update referral contact information

  • Open new files in time-keeping system and distribute new files to paralegals

  • Perform backup reception duties, including greeting visitors, accepting deliveries, performing intake for walk-ins, and seating clients

  • Distribution of incoming faxes

  • Assist with agency mail, as needed

  • Set up & schedule meetings

  • Handle incoming maintenance requests, as needed

  • Assist with office tech setup, as needed

  • General office duties as needed

Preferred Qualifications: 

  • High School Diploma, or equivalent

  • Highly motivated and passionate about public serviced work

  • Strong professional, verbal and written communication skills

  • Strong organizational skills

  • Ability to work both independently and also part of a team

  • Ability to work efficiently and accurately while exhibiting patience and diplomacy

CELJ offers a competitive benefits and compensation package, including: 

  • Generous vacation and sick time

  • Fourteen holidays a year, plus two half-day holidays

  • Summer hours between Memorial Day and Labor Day

  • Payment of license fees and association dues

  • Encouragement of professional development

CELJ is an affirmative action/equal opportunity employer and welcomes all to apply, including veterans and individuals with disabilities. Employer recruits without regard to sex, race, sexual orientation, or gender identity, and any such candidates are strongly encouraged to apply