Program Liaison- Financial Management Program

Posted: November 2024

To Apply: Send cover letter and resume to Chandler Jones, HR Manager: cjones@elderjusticeny.org

Location: Center for Elder Law & Justice - 438 Main Street, Buffalo, NY 14202 - About Us

Department: Lifespan Financial Management Unit

Salary Range: X Salary is based on experience and alignment with steps in union scale.

CELJ is an affirmative action/equal opportunity employer and welcomes all to apply, including veterans and individuals with disabilities. Employer recruits without regard to sex, race, sexual orientation, or gender identity, and any such candidates are strongly encouraged to apply.

About CELJ: 

Center for Elder Law & Justice (CELJ) is a civil legal services organization fighting for justice, primarily for low-income older adults, in 10 counties in Western New York. Our attorneys stop illegal evictions, save clients homes from foreclosure, put a stop to elder domestic violence, fight for public benefits, work with our local immigrant & refugee populations, and represent grandparents and other kinship care relatives in custody and neglect petitions in family court. We also advocate for systems-wide policy changes, commenting frequently on changes to regulations and working with local elected leaders on legislation that will impact the poor and vulnerable older adults in our area. We believe that independence and dignity are the hallmarks of justice.

Job Description:

Center for Elder Law & Justice is looking to fill a full-time position to work within our Lifespan Financial Management Unit.

Reporting to the social worker supervisor, program liaison will provide a range of support and administration to the Financial Management Program and its clients. This position is highly client-service based. The Financial Management Program helps older adults pay their bills and remain independent.

Essential Functions:

  • Handle high volume of inbound/outbound phone calls in a timely, professional manner.

  • Provide strong client service skills with the ability to explain and respond to questions about the Financial Management Program.

  • Exhibit strong professional communications skills to draft letters and emails to clients and other parties as needed.

  • Work very closely with other members of Lifespan team

  • Responsible for maintaining client files.

  • Promote the work of the office and practice.

Additional Responsibilities:

  • Maintain and manage all records, reports and statistics as required, ensuring accuracy and compliance.

  • Networking with other CELJ programs to meet the needs of clients.

  • Requires client visits, which can include in-home, as needed program service areas

  • Requires reliable transportation

  • Outreach events

  • Other Duties as assigned

Preferred Qualifications: 

  • Minimum requirement AAS degree

  • 1-5 years of client service or equivalent experience

  • Experience working with older adults, preferred

Knowledge, Skills & Abilities:

  • Proficient in Excel

  • Strong written and oral communication skills

  • Highly client-service focused

  • Working knowledge of community resources

  • Strong attention to detail, well organized and accurate

  • Basic math skills

CELJ offers a competitive benefits and compensation package, including: 

  • Generous vacation and sick time

  • Employer covered health, dental & vision

  • Fourteen holidays a year, plus two half-day holidays

  • Summer hours between Memorial Day and Labor Day

  • Payment of license fees and association dues

  • Encouragement of professional development

  • Eligible for Federal Loan Forgiveness

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I can, with or without reasonable accommodation(s), perform the essential functions of this position:

______________________________                        _________________

Employee Signature                                                    Date

 

DATE CREATED/REVISED: 

10/2024

To Apply: 

 Send cover letter and resume to HR Manager, Chandler Jones, Cjones@elderjusticeny.org   

 CELJ is an affirmative action/equal opportunity employer and welcomes all to apply, including veterans and individuals with disabilities. Employer recruits without regard to sex, race, sexual orientation, or gender identity, and any such candidates are strongly encouraged to apply