Benefits Navigation

Navigating public benefits can be complicated, but it doesn’t have to be! Our benefits navigation services help individuals and families understand, access and maintain critical programs and essential supports. We work one-on-one to navigate complex systems, resolve issues, and advocate when barriers arise. To determine if you're eligible and which services may be available to you, please contact us directly at 716-853-3087.

medicaid Member Support

As part of the WNY Integrated Care Collaborative (WNYICC) we connect Medicaid members to helpful community services that can make everyday life easier. We meet with Medicaid Members one-on-one to understand their needs and help connect them with trusted local resources.

Areas of Support:

  • Transportation Accommodations

  • Housing & Utility Support

  • Nutrition & Food Security

  • Vocational Support

  • Educational Support

  • Personal Safety Support

Eligibility

  • Current active Medicaid beneficiary

  • Resident of Cattaraugus, Chautauqua, Erie, or Niagara county

Social Security Beneficiary Support

We provide focused assistance for individuals age 60+ navigating Social Security Retirement and Supplemental Security Income (SSI). We assist with understand options including applying for waivers or requesting adjustments to overpayment recovery rates, and offer support with appeals when appropriate. Because SSI is a needs-based program, we also guide individuals in understanding how income and resources can impact eligibility and benefits. Please note that we do not provide assistance with Social Security Disability Insurance (SSDI).

Medicare Member Support

As an official National Council On Aging Benefits Enrollment Center (BEC) we can assist Medicare beneficiaries with applying for money saving benefits at no cost.

Available Benefits

  • Prescription Drug

  • Nutrition Assistance

  • Health Care

Want to lean more?

BenefitsCheckUp connects older adults and people with disabilities to programs that can help them afford daily expenses, live healthy, and stay independent. This free tool makes it easy to find programs that can boost your budget—then shows you how to learn more and apply online.

Addiction & Mental Health Support

Through the CHAMP Program, we provide free, confidential assistance to help individuals, families, and providers navigate the complexities of insurance and access to mental health and substance use disorder treatment. We educate on rights, assist with denials and appeals, connect those without coverage to available resources, and work directly with insurers and providers to reduce barriers like limited networks and long wait times.

Eligibility:

  • No age restrictions

  • No income restrictions 

  • No resource limits

  • Resident of Alleghany, Cattaraugus, Chautauqua, Erie, Genesee, Orleans, Niagara or Wyoming county